Operations Manager

Role: Operations Manager
Designation: Manager, Ops
Location: Chennai
Years Of Experieince: 7+ Years

• Number of Positions: 1
• Process Domestic or International: International
• Experience:7+
• Notice :45days
• CTC: 14LPA
• Shift Timings: 24*7
• Working Days: 5days

Role and Key Responsibilities:

  • Meet and exceed Client Metrics: External & Internal Operations / Quality Metrics to be consistently Green
  • Strengthen Operations management processes/framework to improve quality in delivery
  • Drive effective meetings with tangible Action planning and subsequent issue closures
  • Monitor WPMS & associated equipment’s proactively using Tools provided to ensure high levels of efficiency
  • Understand and drive Metrics improvement
  • Develop the team members by providing necessary support and guidance and nominate them for different OD trainings
  • Accurately capture the reporting needs of the client and set up processes to seamlessly meet client's expectation
  • Work collaboratively with other departments / peers / Superiors
  • Drive Innovation, Automation & Process Improvement Initiatives in the team and the process.
  • Ensure consistency through calibrations amongst SMEs & QAs, ensure scores are calibrated with client
  • Ensure leaves for the team are planned so that productivity is not affected
  • Data collection and analysis of team performance parameters

Key skills & knowledge:

  • Good understanding of Operations & Quality metrics- preferred.
  • Strong team player with persuasive, collaborative and influencing skills.
  • Strong interpersonal skills to manage client expectations/engagements effectively and motivate the team.
  • Willing to Work in Shifts

Educational Qualification :

•            Should be a graduate